Terms of service

Warranty. Tochtech warrants that the supplied hardware Goods are free from defects in materials and workmanship under normal and proper use for one (1) year from the date such Goods are delivered to Buyer. This warranty will be void if, in Seller’s reasonable opinion, the defect was caused in whole or part by: (a) improper handling, use, operation, or testing by anyone other than Seller; (b) failure to properly install or maintain the Goods by anyone other than Seller; (c) failure to install, maintain, or service Goods in accordance with the current edition of any applicable safety code or Seller’s written instructions; (d) modification, alteration, or unauthorized repair by anyone other than Seller; (e) use with products or components that are incompatible with Seller’s Goods; (f) Force Majeure events or acts of vandalism, sabotage, or hacking; (g) radio frequency interference; (h) removal from the country where the Goods were purchased, use in a country in which they are not registered for use, and/or use in a country for which they were not designed; (i) use in fail-safe environments in which failure of the Goods could lead to personal injury or significant property damage; (j) Goods having been subjected to operating conditions outside of specified parameters; or (k) any other cause beyond normal usage in accordance with Seller’s written instructions. Seller’s liability for breach of this hardware warranty will be limited to replacement, repair, or refund, in Seller’s sole discretion, of any defective Goods that have been properly stored, installed, used, and maintained, and have not been damaged in transit; provided such Goods are returned to Seller without further damage, within fourteen (14) days of discovery of the alleged defect and subject to confirmation of the defect by Seller’s inspection.